Terms and Conditions
Wimbledon Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Wimbledon Man and Van provides removal, man and van, transport, delivery and related services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions.
These terms apply to all services supplied to private individuals, tenants, landlords, businesses, and organisations within our service area, including residential and commercial moves, part loads, single items, and van hire with driver.
Definitions
In these Terms and Conditions, the following definitions apply.
Customer means the person, company or organisation that books or pays for the services.
Services means any removal, transport, loading, unloading, packing, unpacking, delivery, collection, or related services supplied by Wimbledon Man and Van.
Goods means the items and property that the customer asks us to move, transport, or handle.
Vehicle means any van or other vehicle used by us to provide the services.
Contract means the agreement between the customer and Wimbledon Man and Van incorporating these Terms and Conditions and any written quotation or confirmed booking details.
Bookings and Quotations
All bookings are subject to availability and are not confirmed until we have accepted the booking and provided written or verbal confirmation. We reserve the right to decline any booking at our discretion.
Quotations are based on the information you provide, including addresses, access, distance, volume of goods, special items, service level, and timing requirements. The quotation is valid for a limited period, as stated at the time of issue or, if no period is stated, for 30 days from the date of issue.
We may revise the quotation or charge additional fees if:
1. The information you provided at the time of quotation was incomplete, inaccurate, or has changed.
2. There are delays caused by you, your agents, or third parties that are outside our control.
3. Access to the property, building, or premises is restricted, requires additional labour, equipment, or parking arrangements, or is materially different from what was described.
4. Additional services are requested on the day, such as extra packing, dismantling, reassembly, or additional collections or deliveries.
5. The removal involves floors above ground level without suitable lift access, or where lift access is not available or is unsuitable for the goods.
Any estimated time of arrival or completion is an approximation. We will make reasonable efforts to keep to agreed schedules but cannot guarantee specific times due to traffic, parking, weather, or other factors beyond our control.
Booking Process
You may request a quotation or booking by phone, in writing, or through an online form where available. To confirm a booking, you must provide accurate details of the collection and delivery points, dates, times, access arrangements, and a clear description of the goods.
We may require a deposit or full prepayment to secure your booking. Where a deposit is required, the booking will not be treated as confirmed until the deposit has been received in cleared funds. Where no deposit is required, confirmation of the booking details by you will create a binding contract subject to these terms.
It is your responsibility to ensure that you have the right to move the goods, that the goods are available on the agreed date and time, and that suitable parking and access can be arranged at both collection and delivery locations.
Payments and Charges
Prices may be quoted as a fixed price for the job or as an hourly rate with applicable minimum charges. You will be informed of the applicable pricing model when you book.
Where the service is based on an hourly rate, the chargeable time begins when the vehicle and crew arrive at the first collection address at the agreed time or, if they are required to wait due to your delay, from the original booked time. Chargeable time ends when the last item is unloaded or when the crew is released by you, whichever is later. Waiting times caused by your delay may be chargeable.
Unless otherwise stated, prices do not include congestion charges, tolls, parking fees, parking fines, storage charges, packing materials, customs duties, or charges for disposing of waste or unwanted items. These may be added to your final bill where applicable.
Payment terms will be advised at the time of booking. We may require payment in full before unloading at the destination address. Where account or invoice terms are agreed for business customers, payment must be made within the agreed period. Late payment may result in interest and administrative charges.
If you fail to pay any amount due, we may retain possession of any goods in our custody until full payment is received, and we may charge storage and administration fees during this period.
Cancellations and Amendments
You may cancel or amend your booking by giving us notice. The amount of notice required and any applicable charges are as follows.
If you cancel more than 7 days before the agreed start time, any deposit paid may be refundable at our discretion, less any non-recoverable costs.
If you cancel between 7 days and 48 hours before the agreed start time, we may retain part or all of the deposit or charge a cancellation fee up to a percentage of the quoted price.
If you cancel less than 48 hours before the agreed start time, or fail to be present or able to proceed on the day, we reserve the right to charge up to the full quoted price.
If you wish to change the date, time, or scope of the service, this will depend on availability and may result in revised charges. We are not obliged to accommodate changes, but will make reasonable efforts to do so.
We may cancel or postpone the service if we are prevented from carrying it out safely or legally due to events outside our control, including severe weather, accidents, road closures, vehicle breakdowns, strike action, or failure by you to provide proper access, parking, or payment. In such cases we will seek to agree a new date or arrangement with you, but will not be liable for any consequential loss.
Your Responsibilities
You are responsible for:
1. Ensuring that adequate parking is available for our vehicle at both collection and delivery locations, and for obtaining any necessary permits or permissions in advance.
2. Ensuring that access routes, stairways, lifts, corridors, and doorways are suitable for moving your goods without risk to our staff, the public, or property.
3. Packing your goods safely and securely unless you have booked a packing service. We are not responsible for damage caused by inadequate packing by you or third parties.
4. Arranging appropriate insurance cover for your goods if you require protection beyond the limits set out in these terms.
5. Removing and securing valuables, documents, money, jewellery, and other high-value items, unless a specific arrangement for their transport is agreed in advance.
6. Ensuring that all appliances are disconnected, defrosted, and drained where necessary before the move, unless we have agreed in writing to provide this service.
7. Notifying us in advance of any items that may require special handling, such as pianos, safes, artwork, antiques, fragile items, or unusually heavy or bulky goods.
Excluded Items
We do not accept for transport any items that are illegal, dangerous, explosive, corrosive, flammable, or otherwise hazardous, including but not limited to gas bottles, fuel, chemicals, paint, firearms, ammunition, and certain types of waste.
We also do not carry live animals, livestock, or plants unless expressly agreed in advance, and then only on the basis that you accept full responsibility for any loss, injury, or damage.
If we discover prohibited or hazardous items among your goods, we may refuse to move them, and you may be charged for any delay or costs incurred as a result.
Waste Regulations and Disposal
We operate in accordance with applicable waste and environmental regulations. We are not a household waste collection service and cannot remove or dispose of general household rubbish unless this has been specifically agreed and priced as part of your booking.
Where we agree to remove unwanted items, furniture, or materials for disposal, you confirm that you are the owner of those items or authorised to arrange their disposal. Additional charges may apply for disposal, recycling, or transfer station fees.
We will not collect or dispose of hazardous or regulated waste such as chemicals, asbestos, medical waste, gas cylinders, or electrical items that are subject to special disposal rules, unless we have expressly confirmed in writing that we will do so.
You must not request us to dispose of items illegally, abandon goods in unauthorised locations, or breach local waste or fly-tipping regulations. You will be responsible for any fines or legal consequences arising from such requests.
Liability and Limits
We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss or damage to goods is, however, limited as set out in this section.
We are not liable for loss or damage arising from:
1. Inadequate or improper packing by you or third parties.
2. Normal wear and tear, scratching, scuffing, or deterioration resulting from handling or transport of goods that are inherently fragile or already damaged.
3. Electrical or mechanical derangement of appliances, instruments, or equipment unless there is clear evidence of physical damage caused by our negligence.
4. Loss or damage to valuables, money, documents, or items of exceptional value that were not disclosed and agreed in advance.
5. Forces beyond our control, including but not limited to accidents not caused by our negligence, theft, fire, flood, severe weather, road closures, or acts of public authority.
Our liability for any loss or damage to goods, where we are found to be at fault, is limited to a reasonable repair or replacement cost, subject to an overall financial limit, which will be explained at the time of booking. You may arrange your own additional insurance cover if you require higher protection.
We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, lost opportunity, or any purely economic loss, whether arising in contract, tort, or otherwise.
If you believe that we have caused loss or damage, you must notify us in writing as soon as possible and, in any event, no later than 7 days after the date of the move or the date on which you became aware of the issue. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability.
Delays and Missed Appointments
We will make reasonable efforts to attend at the agreed time and to complete the work within a reasonable period. However, timing is not of the essence of the contract. We are not liable for delays caused by traffic, road conditions, parking restrictions, weather, mechanical breakdown, or other causes beyond our direct control.
If our vehicle is delayed, we will inform you where reasonably possible and provide an updated estimated time of arrival. If the delay makes it impossible to complete the job on the same day, we will seek to agree an alternative arrangement. Our liability in such circumstances is limited to a refund of any part of the price for services not provided, and we will not be liable for consequential losses or costs such as rent, keys, contractor charges, or alternative accommodation.
Customer Conduct and Health and Safety
We reserve the right to refuse service or cease work if our staff are subjected to abusive, threatening, or unsafe behaviour, or if conditions at the property or site pose a risk to health and safety. In such cases, you may still be liable for all or part of the agreed charges.
You must not ask our staff to carry out any activity that is unsafe, illegal, or beyond the scope of the agreed services, such as lifting excessively heavy items without proper equipment, accessing unsafe lofts, or moving items through hazardous spaces.
Privacy and Data
We may collect and store personal data provided by you for the purposes of handling your enquiry, making a booking, delivering services, and processing payment. We will take reasonable steps to keep your data secure and will only share it where necessary for the provision of services, for legal reasons, or as required by authorities.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by Wimbledon Man and Van, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part shall be treated as deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, form the entire agreement between you and Wimbledon Man and Van in relation to the services and supersede any prior discussions or understandings.
